Support

We got you.

A question, a bug, an idea, a feature you'd love. Everything is welcome, and a real person reads every message. We usually reply within 1 to 2 working days.

1Tell us what's up
2You get a ticket number straight away
3We reply by email, quoting it

Quick answers

A shift code wasn't recognised when I scanned

Make sure the photo is well lit and the codes are clear. If one isn't recognised, add or fix that shift by hand afterwards. RotaCell remembers your mapping next time.

My pay or tax numbers look off

Check your pay rate, premiums and contracted hours in each job's settings, since every calculation uses them. Tax figures are an estimate based on public bands, and the app says so.

How do I stop sharing my rota?

Settings → Circle → Invite someone, then stop the live link or the iCloud share. The shared copy is deleted straight away.

How do I report a bug well?

Tell us what you were doing, what happened and what you expected, plus your iPhone model and iOS version. A screenshot or screen recording helps a lot.

Send us a message

What's it about?
Press & partnershipsWriting about RotaCell or want to work with us?
marketing@rotacell.com